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WebAdvisor Help and Support

WebAdvisor Online Registration Information

WebAdvisor Help and Support Contacts

View the WebAdvisor for Students Brochure (Adobe PDF)

Help and Support for Online Learners

FREQUENTLY ASKED QUESTIONS:

  1. I want to set-up my WebAdvisor account, but the set-up requires an e-mail address. How do I add my e-mail address to my student record?
     
  2. I've completed the "I'm New to WebAdvisor" process. Why haven't I received my Temporary Password in my e-mail?
     
  3. I forgot my password for WebAdvisor, can I reset my password?
  4. How do I register for classes using WebAdvisor? (Adobe PDF)
     
  5. How do I check my final grades in WebAdvisor?
     
  6. I use Blackboard for my classes, is my User ID and Password for Blackboard the same as for WebAdvisor?
     
  7. I use Mozilla Firefox for my web browser. Can I use Mozilla Firefox to browse and navigate WebAdvisor?
     
  8. I receive the following error when using WebAdvisor: "Javascript is currently disabled. Javascript is required for WebAdvisor functionality and must be enabled before proceeding."
  1. I want to set-up my WebAdvisor account, but the set-up requires an e-mail address. How do I add my e-mail address to my student record?
    Setting up access to WebAdvisor through the "I'm New to WebAdvisor" process requires an e-mail to be on file with your student record. If your e-mail address on file is incorrect or you do not have an e-mail address on file, you may request the e-mail address change on your student record by e-mailing wahelp@alpenacc.edu or contacting Campus Services (989.358.7393). Your Student ID is required when communicating a request to change to your student record.
     
  2. I've completed the "I'm New to WebAdvisor" process. Why haven't I received my Temporary Password in my e-mail?
    It takes approximately 20 seconds for the e-mail to be processed; however, individual e-mail accounts may be configured to process e-mail differently. Some e-mail services may identify the automated e-mail from the college as Spam; therefore, check your Spam folder for the e-mail containing your WebAdvisor Temporary Password. If you don't receive an e-mail with your Temporary Password, verify that you provided the correct e-mail address or e-mail the college for assistance (wahelp@alpenacc.edu). Please provide your Student ID when e-mailing the college for assistance.
     
  3. I forgot my password for WebAdvisor, can I reset my password?
    Yes. Select the link "What's My Password?" located on the lower-right corner of the WebAdvisor home page. From the "What's My Password?" page, select "I might remember, Show My Password Hint" or "I don't remember, Reset My Password."
     
  4. How do I check my final grades in WebAdvisor?
    Students may login to WebAdvisor and access the Students menu to check final course grades typically issued at the end of a semester. From the Students menu within WebAdvisor, students may select the Grades link located under the Academic Profile heading. From the Grades page, select the academic term to view final course grades.
     
  5. I use Blackboard for my classes, is my User ID and Password for Blackboard the same as for WebAdvisor?
    The User ID for WebAdvisor and the College’s learning content management system, Blackboard, are the same. However, the passwords are separate and not synchronized.
     
  6. I use Mozilla Firefox for my web browser. Can I use Mozilla Firefox to browse and navigate WebAdvisor?
    Some users of WebAdvisor have reported problems using Mozilla Firefox to browse and navigate WebAdvisor. It is recommended that users of WebAdvisor use Microsoft's Internet Explorer browser.
     
  7. I receive the following error when using WebAdvisor: "Javascript is currently disabled. Javascript is required for WebAdvisor functionality and must be enabled before proceeding."
    Try adjusting the following settings with the Internet Explorer browser:

    Add WebAdvisor as a Trusted Site in Microsoft Internet Explorer
    1. Open Internet Explorer and go to the WebAdvisor home page (webadvisor.alpenacc.edu).
    2. Select Tools from the menu bar and select Internet Options.
    3. From the Internet Options window, select the Security tab.
    4. From the Security tab, choose Trusted Sites from the Web Content Zone and select the Sites button.
    5. From the Trusted Sites window, deselect require server verification (https:), enter the WebAdvisor site address (https://webadvisor.alpenacc.edu) in the Add this web site to the zone text box and select Add. Select OK.
    6. Select OK to close and accept changes in the Internet Options window.

    - OR -

    1. Open Internet Explorer and select Tools from the menu Bar and select Internet Options.
    2. From the Internet Options window, select the Security tab and select Custom Level.
    3. From the Security Settings Window, select Enable for Active Scripting and Scripting of Java Applets (Enable both options).
    4. Select OK. When prompted with, "Are you sure you want to change the security settings for this zone?", select Yes.
    5. Select OK from the Internet Options window.
Help and Support Contacts
If you need assistance with WebAdvisor or technical assistance using ACC's e-learning services, please review the list below for various support options offered at Alpena Community College.

WebAdvisor Technical Support:
Web Support: http://www.alpenacc.edu/services/wahelp.htm
E-mail: wahelp@alpenacc.edu
(Student ID required for technical assistance.)
Office Location: Van Lare Hall, room 116
 

Technical Support, Web Site Questions
Jeff Blumenthal
Director of Learning Technology
Office Location:  Besser Technical Center, room 126B
989.358.7279
blumentj@alpenacc.edu

ACC Internet Account Questions and Issues, ACC Computer Labs
Ann Schultz
MIS Assistant Operator/HELP Desk Coordinator
Office Location:  Van Lare Hall, room 116
989.358.7374
helpdesk@alpenacc.edu

Transfer Issues
Lori Dziesinski
Registrar
Office Location:  Van Lare Hall, room 108
989.358.7353
dziesinl@alpenacc.edu

Tutoring Help and Test Proctoring
The Student Services Center
Office Location:  Van Lare Hall, room 101
989.358.7270
whitey@alpenacc.edu

ACC College Bookstore
Bill Matzke
Manager, ACC Bookstore
Bookstore Location:  Besser Technical Center, room 104
989.358.7259
matzkew@alpenacc.edu

Stephen H. Fletcher Library (ACC Campus Library)
Wendy Brooks
Assistant Dean of Learning Resource Center and Media
Library Location:  Center Building, room 111
989.358.7249
brooksw@alpenacc.edu

Alpena Community College has open computer labs available for student use.  Please check the computer lab schedule and locations for computer lab availability.

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