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Services: Help and Support for Online Learners
Alpena Community College offers various support options for students
taking classes at a distance or online. If you are interested
in becoming an online learner, please take the *self-assessment
provided by the Michigan Community College Virtual Learning
Collaborative (MCCVLC) to see if you are ready for online learning.
See if you have have the appropriate *technology
requirements to take an online course.
Alpena Community College has open computer labs available for
student use. Please check the
computer lab schedule and locations for computer lab
availability.
Alpena Community College is a member of the *Michigan Community
College Virtual Learning Collaborative (MCCVLC) and accepts its
courses in transfer.
Take the
Blackboard/Online Learning Orientation.
This link will take you to the Blackboard My Institution tab.
From the My Courses module, select the Blackboard/Online
Learning Orientation link to enter the course.Blackboard
Login Information:
Students: Your Blackboard Username is the same as your
WebAdvisor assigned Username. Your college assigned Student
ID is your temporary password.
Accessing Blackboard, Logging in, and Changing Your Password
(Adobe PDF)
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Blackboard - Workarounds for Known Issues and Bugs
Troubleshooting the Virtual Classroom (Chat Tool) [PDF] |
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Help and
Support Contacts
If you need assistance with your online coursework or technical
assistance, please review the list below for various support options
offered at Alpena Community College. |
WebAdvisor Help and
Support
E-mail: wahelp@alpenacc.edu
(Student ID required for technical assistance.)
Office Location: Van Lare Hall, room 116 |
Blackboard Technical Support,
Online Courses Support, Web Site
Questions
Jeff Blumenthal
Instructional Development/Web Site Management
Office Location: Besser Technical Center, room 126B
989.358.7279
blumentj@alpenacc.edu |
ACC Internet Account Questions and Issues,
ACC Computer Labs
Ann Schultz
MIS Assistant Operator/HELP Desk Coordinator
Office Location: Van Lare Hall, room 116
989.358.7374
helpdesk@alpenacc.edu |
MCCVLC, Transfer Issues, Financial Aid
Max Lindsay
Dean Student Affairs
Office Location: Van Lare Hall, room 107
989.358.7200
lindsaym@alpenacc.edu |
Tutoring Help and Test Proctoring
The Learning Center
Office Location: Van Lare Hall, room 101
989.358.7270
whitey@alpenacc.edu |
ACC College Bookstore
Bill Matzke
Manager, ACC Bookstore
Bookstore Location: Besser Technical Center, room 104
989.358.7259
matzkew@alpenacc.edu |
Stephen H. Fletcher Library (ACC Campus Library)
Wendy Brooks
Assistant Dean of Learning Resource Center and Media
Library Location: Center Building, room 111
989.358.7249
brooksw@alpenacc.edu |
* External Sites not maintained by Alpena Community College.
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